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Platinum
Full service and support of every aspect of your computer
networks, includes ample support hours to maintain your existing technology
as well as performance testing and planning for the future. Also includes
peace of mind with our Anti-Virus software and a complete backup solution.
Gold
Complete service for the budget conscious company. Our
service will ensure maximum uptime as well as scheduled and emergency support
when you need it.
Bronze
Our maintenance-only plan; for companies who want to
stay up-to-date. We will provide service whenever you may need it.
Support Plan Comparison
|
Platinum |
Gold |
Bronze |
Scheduled Support |
Up to 8 hours |
Up to 4 hours |
N/A |
Emergency Support |
1 incident/month |
1 incident/month |
1 incident/quarter |
Phone Support |
Up to 5 hours |
Up to 3 hours |
Up to 90 min |
Remote Support |
Up to 5 hours |
Up to 3 hours |
Up to 90 min |
Remote Updates |
Yes |
Yes |
Yes |
Infrastructure
Planning
|
Included |
Optional |
Optional |
Performance and
Bottleneck Testing
|
Included |
Optional |
Optional |
Server Review |
Weekly |
Weekly |
Monthly |
Security Auditing |
Semi-Annual |
Annual |
Optional |
Anti-Virus Software Updates |
Included |
Optional |
Optional |
Backup Solution Planning and Execution |
Included |
Optional |
Optional |
Price* |
Starting at $300 |
Starting at $220 |
Starting at $165 |
* The price listed is per billing cycle and based on the number of machines
at the location. List prices based on 1 server and 3 workstations. Contact Yosko for a quote for a network support plan that is right for your business. |
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